Refund policy

Return Policy

Thank you for shopping with Nanimonai! We want you to be happy with your purchase. Please review our return policy below:

General Policy

We do not accept returns or exchanges on personal care or beauty products due to hygiene and safety concerns.

If you experience an allergic reaction, please contact us at info@nanimonai.ca within 48 hours of use. We may issue a refund or credit for the product in such cases, provided sufficient details are provided.

For any questions about returns, feel free to contact us at info@nanimonai.ca

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Refunds

If approved, your refund will be processed within 10 business days to your original payment method.

Please note that your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@nanimonai.ca